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IMPORTANT: THIS SHOP WILL HAVE A SERVICES FREEZE FROM JULY 15th THROUGH AUGUST 7th 2008. ALL ORDERS RECEIVED BY END OF BUSINESS (5pm MADRID TIME) ON JULY 14th WILL BE PROCESSED COMPLETED BY JULY 18th. ORDERS PLACED BETWEEN JULY 15th AND AUGUST 5th WILL BE PROCESSED AND COMPLETED BY AUGUST  8th. PLEASE HAVE THIS IN MIND IF AND WHEN YOU PLACE YOUR ORDER!!! WE WILL ALSO NOT BE ABLE TO ANSWER EMAILS FROM JULY 16th THROUGH AUGUST 5th.

Recuperating your PUK code.

Lost or forgot your SIM PIN code?

Not a problem!!! Your PUK code is a code that the SIM asks for on the phone screen if you enter the PIN incorrectly 3 times and the SIM freezes up and locks you out. When you recuperate and enter the PUK code, the SIMs security system allows you to reset the PIN, in other words, to choose a new PIN code.

We can recuperate your PUK code in most cases for you.

1) If you purchased your SIM card and/or phone from us within the past 3 years, we have it on file and recuperating your PUK code is free of charge. Simply send us an e-mail to codes@spainsim.com with the following information...

1) the name of the SIM purchaser.
2) the month and year of the original purchase.
3) the SIM card brand, vodafone, MoviStar or orange (previously amena).
4) the SIM card phone number.

2) if you purchased your SIM card and/or phone elsewhere, you will need to pay a service fee of 20€ for us to recuperate your PUK code which will be used to reset your PIN.

Simply use the form below. Enter all of the info it asks for and then click the "Add to basket" button. PLEASE DO NOT LEAVE ANY FIELDS BLANK OR WE WILL NOT BE ABLE TO PROCESS THE ORDER.

It will take us up t0 5 BUSINESS DAYS (MON.-FRI) to fill your order and e-mail the code to you.

There is a slight chance we will not be able to get your PUK code even if you complete all of the info. If we are unable to recuperatre your code however, we will refund your payment in full.

- Your SIM card brand
--
*Phone number/s:
- First and last name of purchaser:

- Month and year of SIM purchase:

-
**The chip serial number:
- Month and year of last top-up (recharge):

- Last recharge location (town/village/city name):

- Recharge method used (ATM machine, recharge code, etc...):


 
*Phone number/s: (if more than 1, separate with a ":". Also, after adding to your basket you will need to change the "Quantity" column on the shopping basket to the number of SIM replacements you order
 
**The chip serial number.
· for vodafone spain SIMs this is a 17 digit number on the BACK of the SIM chip itself with the following format --> "XXXX XXXXXXXXXXXX X"
· for MoviStar SIMs this is a 13 digit number on the BACK of the SIM chip itself with the following format --> "XXXXX XXXXXXX X".
· for orange (previously amena) SIMs this is a 19 digit number on the FRONT of the SIM chip itself with the following format --> "XXXXXXXXXXXXXXXXXX X"

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