spainSIM.com - MoviStar Spain SIM info

MoviStar Spain SIM - more info

ROAMING: All MoviStar Spain SIM cards come with international roaming activated. Roaming rates for calls (incoming and outgoing) apply when you are using the SIM card in your phone outside of Spain and rates are as follow:

· Outgoing calls: When on roaming outside of Spain, you will pay 0.99€/min. for all outgoing calls to Europe. Calls to U.S.A. and Canada will cost 0.75€/min. Please e-mail us for rates to other countries.

· Incoming calls: Incoming calls are only free when you ar in Spain. When on roaming outside of Spain, you will pay 0.51€/min. for all incoming calls, no matter where you are or where they come from.

A 0.30€ connection fee applies to all calls (incoming and outgoing).

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GPRS: GPRS (General Packet Radio Service) is active on all SIMs upon delivery. Since the configuration of the GPRS in all cell phone models is a bit different, the client (you) will need to phone MoviStar Spain technical support (by dialing "609" from you cell phone here) and run through the configuration process with them. If you do not speak Spanish, you should ask for an English speaking tecnical support representative. Configuration of GPRS in your handset (cell phone) is carried out via an SMS (Short Message Service) text message that MoviStar will send to your phone number. When you open the SMS text message it will auto configure the MoviStar GPRS services in your handset.

PLEASE NOTE: some handsets may need to be configured manually according to the instructions from MoviStar technical support.

GPRS data transfer costs 0.15€ (15 eurocents) per Kb with MoviStar pre-paid SIM cards. So, if you download a 25Kb e-mail, the cost will be 3.75€ (yes, quite expensive). The cost of data transfer (sent/received) will be subtracted from your SIM cards pre-paid credit

You can see complete GPRS info for MoviStar on their website at...
http://movistar.com/activa/servicios/acceso-internet/internet-gprs.htm
(will open in a new window). NOTE: in Spanish only.

Here at spainSIM we do not offer GPRS configuration due to the fact that only the person with the cell phone in hand can configure this service. Configuration of GPRS data services is entirely up to the client (you) and MoviStar. It is impossible for use to configure the GPRS services in your handset from here.

Again, you can call MoviStar Spain technical support by dialing "609" from you cell phone here if you have any doubts about the configuration.

NOTE: for the advanced user of GPRS services, MoviStar has "bonos" available. These are block packets of MB that have a reduced cost. It is up to the client to set up these "bonos" with MoviStar. Call them on "609" (toll free) from your cell phone and ask for the "Bonos". Pleaese do not be afraid to demand an English speaking operator if need be.

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WAP: WAP (Wireless Application Protocol) data services are available with all MoviStar SIM cards. You will need to configure the WAP service in your cell phone in order to take advantage of what it offers.

To access WAP services you will need to find the WAP menu on your cell phone, usually called "Internet Access", "Internet Services", "Browser" or simply "Internet".

MoviStar WAP services cost 0.15€ min. (15 eurocents) per minute of connection plus a 0.12€ (12 eurocents) connection fee per call. So, if you connect to WAP for 5 minutes, the cost will be 5 x 0.15€ = 0.75€ + 0.12€ = 0.87€ (87 eurocents). The cost of WAP connections will be subtracted from your SIM cards pre-paid credit.

Here at spainSIM we do not offer WAP configuration due to the fact that only the person with the cell phone in hand can configure this service. Configuration of WAP data services is entirely up to the client (you) and MoviStar. It is impossible for use to configure the WAP services in your handset from here.

Again, you can call MoviStar Spain technical support by dialing "609" from you cell phone here if you have any doubts about the WAP services and/or configuration.

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CUSTOMER SERVICE:
· General customer service:
- from your cell phone (SIM): 609 (365 days a year 24 hours a day). Toll free.
- from a landline: 1485 (365 days a year 24 hours a day). Toll free.

From there MoviStar uses an automated system (as annoying or more than most automated systems) to direct you to the dept. you need.

MoviStar has multilingual customer and tech support so do not be afraid to ask to be passed to an English speaking operator.

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