spainSIM.com - MoviStar Spain SIM info

MoviStar Spain SIM usage

No matter what your needs, MoviStar SIMs are easy to use. The SIM cards have MANY fuctions and the users manual included with each SIM can guide you through the complete aray of services. This page is meant as a quick reference for the most popular functions of the SIM.

Here we stress the most important operations you may need to perform during your stay in Spain.

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I) Recharging/Topping-up (adding funds to) Your SIM Card:
Adding more talk time to your Spain SIM Card can EASILY be done if your credit runs out or gets low. You may purchase recharge vouchers (called "tarjeta recarga") in many convenience stores, supermarkets, department stores, gas stations, cellphone stores, "Tabacos" shops (where they sell cigarettes and stamps), post offices, etc.... MoviStar recharge vouchers are readily available ALL OVER SPAIN.

You can also purchase MoviStar Spain recharge vouchers here on our website in the "products" section on our main menu (the "spanish SIM card recharge vouchers" sub-section).

If you run completely out of calling credit, you will still be able to receive incoming calls since they are all TOTALLY FREE.

You will know that your credit is running lowsince when you have less than 5 Euros calling credit left, a voice recording tells you to add more when you proceed to make a call. It is not necessary to add more immediately, it is just an advisory that your credit is running low and that you may want to add more soon.

Step 1 - Scratch off the grey area on your recharge card ("cupón de recarga"), revealing a 16 digit PIN code.
Step 2 - Punch in 555 + the 16 digit PIN code. Then once you have the sequence of numbers and symbols on the screen such as 5551111111111111111, hit the talk (launch call) key.

Put the phone up to your ear and you will hear a voice recording tell you that your recharge has been successfully performed. Then you will receive a text message telling you your new call credit balance.

If you have any doubts, instructions can be found on the back of recharge vouchers.

Depending on where you purchase top-ups, you may or may not be given an actual cupon as pictured above. Some top-up resellers will print your 16 digit recharge code on a receipt. It is all the same as long as you get the 16 digit "código de recarga".

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You may check your credit at any time.

Dial *133#, and then push the send or launch call key. You will see a message flash across the screen with your remaining calling credit.

* = asterisk key.

Please note that MoviStar allows you 2 free credit checks per day, additional checks cost .15€ per. However, If you register as a user at https://www.activaamedida.movistar.com, you can check your balance for free (MoviStar website in Spanish only).
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III) Retrieving your voicemail:

PLEASE NOTE: all MoviStar SIM cards (no matter where you buy them) are preset to Spanish. To change the voicemail system language to English, you will need to call MoviStar customer service by dialing "609" from your cellphone here in Spain. MoviStar should have English speaking operators and technical service so do not hesitate to ask for (DEMAND) one. You will need to have them change the voicemail system language to English if you do not understand Spanish. Often times the problem is that the steps you are given to change the voicemail to English are in Spanish, a catch 22.

If you prefer, we can deliver your SIM with the voicemail system already in English but this is a paid service that you must add to your shopping cart after you add your desired SIm card and before you check out. You can purchase the pre-set up English language service by clicking HERE.

To check your voicemail, simply dial 123 from your cell phone.

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QUICK GUIDE: we provide a quick guide in English with the most useful and popular SIM fuctions and e-mail it with each SIM purchase. If you have purchased a SIM from us in the past and did not receive a quick guide or have misplaced the one you received, you can request one via e-mail. Please send us an e-mail to sim@spainsim.com.

The e-mail message MUST include the following information...

1) SIM brand purchased (MoviStar, vodafone, amena).
2) Buyer full name.
3) Month and year of purchase.

... so that we know you are a former customer as this guide is only available to those who purchase SIMs from us.